Sizeable Charges within Coolling Off Period?

Okay @Kelly123456, are you asking to create a return for your iD order (in the cooling off period), or just asking to cancel your iD contract order? 

Perhaps there’s been a mixup during live chat, @Kelly123456. 

There would be a pro-rata charge for your iD network connection, from the date your order was dispatched and the date you’re disconnected from the iD network though.

Thanks for the response @andewhite.

I explained on the live chat that I’ve changed my mind after placing my order for a SIM Only deal on Fri (5th) and that I no longer want to join ID. Not sure whether that is a cancellation or a return - I was hoping live chat would know which it is and then how to process. I was expecting to be told of a negligible charge for a few days of network connection but the number I was quoted was, by my calculations, the cost of the contract for the full 12 months. Clearly that’s not right but Live chat kept telling me that was what I would be charged.

I need to speak to someone at ID who knows what they are talking about but don’t know how to do that.

Thanks @andewhite.

I’m hoping that someone from ID who frequents these forums will be able to help me do that to save me having to speak with live chat again. Anyone, please?

I have no confidence that my return will be processed correctly through live chat.

The “How do I cancel or return my order?” forum article also says you can return your order to any Currys store, within the first 14-days of your cooling off period, @Kelly123456.  

Thanks @andewhite. That article also says you don’t need to return SIM cards at all.

I just need someone to process the return who knows what they are doing. Hopefully, one of the ID employees on here can do that for me when they pick up on this post.

@Tom Would you be able to help out with the above?

Please could one of the ID mobile team respond?

@Tom didn’t get a chance to respond. @Tyler can you help?

@Kelly123456,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash