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Question

SMS from Poland sent from the bank does not come.


Robert Jarmuziewicz
New
 Contributor

Why are there no SMS from Poland sent from the bank? They were sent several times and not a single one came. I can't activate online banking.

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6 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 21, 2023

Hi @Robert Jarmuziewicz,

Welcome to the Community!

Have you been able to receive one time passwords before?

Does your bank have the correct country code before the number?

 

Kash


Robert Jarmuziewicz
New
 Contributor

No, I didn't get any password before.
Yes they have the correct +44 code.


andewhite
Platinum 
Contributor
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  • Platinum 
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  • 12530 replies
  • August 22, 2023

Hey @Robert Jarmuziewicz, are you in the UK expecting an SMS from a bank in Poland, or are you in Poland, expecting an SMS from a bank in the UK? 

The GSM standard for SMS does not guarantee an SMS will be delivered - usually they are, but there’s no guarantee they will be.

 


Robert Jarmuziewicz
New
 Contributor

Expecting an SMS from a bank in Poland.

if GSM standard for SMS does not guarantee an SMS will be delivered,why do sms come to O2,why O2 doesn't have a problem??


andewhite
Platinum 
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  • 12530 replies
  • August 23, 2023
Robert Jarmuziewicz wrote:

Expecting an SMS from a bank in Poland.

if GSM standard for SMS does not guarantee an SMS will be delivered,why do sms come to O2,why O2 doesn't have a problem??

Any SMS messages will need to be correctly routed over the various mobile networks involved - perhaps iD have network routing issues in this case, whereas O2 do not.

Perhaps iD Mobile don’t have the technical support resources to deal with SMS routing effectively.


WelshPaul
Platinum 
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  • Platinum 
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  • 3090 replies
  • August 23, 2023

Does your bank use a shortcode when sending the SMS @Robert Jarmuziewicz? e.g. 54321 or POLZBANK