Hi there
Twice today on outbound calls I have had the automated message “sorry your service does not allow access to this number”.
The outbound call was to a 3 number. First time it was immediate and cut off. I redialled and was on the call for approx 7 mins then the message played and cut the call off.
I see this has been raised before and resolved but possibly a repeat issue?
Thanks,
+24Hi
Welcome to the Community!
Is it a number that’s included in your allowances?
Are your bills etc up to date and no outstanding amount on your account?
Are you able to use data, receive calls and send texts?
Kash
Hi Kash,
Yes it’s my husbands number I’ve been calling for the last 14 months since joining with no issues.
No account or payment issues and no other issues except this one.
Thanks,
Laura
+25Hi
Is it a number that’s included in your allowances?
Are your bills etc up to date and no outstanding amount on your account?
Are you able to use data, receive calls and send texts?
Tom
+25
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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