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Question

Sorry, your service does not allow access to this number

  • September 16, 2023
  • 3 replies
  • 70 views

  • New
 Contributor
  • 1 reply

Last couple of days, my calls either don't connect or drop mid way with the message in the title. It's very annoying and I have unlimited minutes so there shouldn't be an issue. Can someone help with this?

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 18, 2023

Hi @Laeka,

Welcome to the Community!

Are you trying to call free numbers or chargeable numbers?

If it’s chargeable numbers you may have reached your cap.

However if it’s free numbers, please let us know and we can investigate it.

 

Kash


  • Author
  • New
 Contributor
  • 1 reply
  • September 18, 2023

Hi @Kash  its  a free number and I have unlimited minutes.

Thanks 

Laeka 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • September 20, 2023

@Laeka,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash