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Sorry, your service does not allow access to this number


MartyP
Community Member

During various points of calls I am being cut off with a message of “Sorry, your service does not allow access to this number”

 

Does anyone know why this is and what I can do to prevent it happening. 
 

my latest call it was doing it every 3 minutes which is extremely annoying 

 

Thanks

Martin

Best answer by Kash

Hi @MartyP,

Welcome to the Community!

It seems that the issue is resolved so please can you restart your handset and let us know how you get on.

If the issue persists, please let us know.

 

Kash

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2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 373 replies
  • January 30, 2024
MartyP wrote:

During various points of calls I am being cut off with a message of “Sorry, your service does not allow access to this number”

 

Does anyone know why this is and what I can do to prevent it happening. 
 

my latest call it was doing it every 3 minutes which is extremely annoying 

 

Thanks

Martin

Hello unfortunately it's an ongoing issue and IDMobile are aware of this problem and are working to solve this. 

I'm in the same bout as you and many other's, it's sadly a waiting game for now. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • January 30, 2024

Hi @MartyP,

Welcome to the Community!

It seems that the issue is resolved so please can you restart your handset and let us know how you get on.

If the issue persists, please let us know.

 

Kash