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"Sorry, your user name or password wasn't quite right. Please try again" error message. Anyone else living this absolute nightmare


  • Community Member

New user, have tried again and again yet machine says "Sorry, your user name or password wasn't quite right. Please try again" error message. What is the solution as I have seen this a few times on this forum. 

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5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12403 replies
  • July 10, 2023

Okay @VM12, if I was in your position I’d try contacting iD customer service privately by using iD online live chat, or Facebook Messenger, or Twitter DM. 

The support teams work until 8pm weekdays.

 


  • Author
  • Community Member
  • 0 replies
  • July 10, 2023

Ok I will do that, thanks for the advice.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 11, 2023

Hey @VM12,

Have you registered for an account?

Note that the Community account is separate to the iD Self-care account so have their own logins.

Mohammed

 


Lucy Culshaw
New
 Contributor
  • New
 Contributor
  • 2 replies
  • September 3, 2023

hey @VM12 I’m having the same issue, how did you get out of it?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 5, 2023

Hi @Lucy Culshaw 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom