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Question

Still cant receive calls


I am still unable to receive calls from certain networks and landlines and I can’t receive normal text message this has been going on for a few days now 

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4 replies

andewhite
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  • October 9, 2023

If you can’t receive calls and text messages, it’s most likely a problem with your iD SIM card (possibly damaged or faulty), your handset, or your iD account. 

Have you tried the iD SIM in a different handset?

You posted about a similar issues around 4-months ago - how was that resolved @Nevsta87?

 


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  • 10 replies
  • October 9, 2023

Yes I’ve tried it in another handset still having the same problem, but my sons sim works perfectly fine in my phone so it’s definitely not mine. When anybody is calling me it’s just saying call failed 


andewhite
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  • October 9, 2023
Nevsta87 wrote:

Yes I’ve tried it in another handset still having the same problem, but my sons sim works perfectly fine in my phone so it’s definitely not mine. When anybody is calling me it’s just saying call failed 

You posted about a similar issues with your iD SIM card around 4-months ago - how was that resolved @Nevsta87?

Anyway, it does seem most likely it’s either your iD SIM card (possibly damaged or faulty), or your iD account. 


Kash M
iD Mobile Employee
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  • 8193 replies
  • October 10, 2023

Hi @Nevsta87,

It sounds like it’s a faulty SIM card.

You can collect a replacement SIM from your local Curry’s store or we can get one sent out.

 

Kash