Stripey

Have you tried to text the reply “STOP” to a message from Stripey, @Julie.mcgowan01?

Hi @Julie.mcgowan01,

Welcome to the Community!

Hopefully the information that @andewhite provided has helped.

However if you still receive messages we would advise that you contact the company directly.

If you have any issues, please let us know.

Kash

Hi. I have managed to unsubscribed my number but I have never signed up for this. I am wondering how I can get a refund. It's been for months, almost £10 per month.

You’ll probably need to take this issue up with the PSA (Paid-phone Services Authority) @Julie.mcgowan01. 

See them online on https://psauthority.org.uk/For-Consumers.

Hi @Julie.mcgowan01,

iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.

We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. 

Please also see the following article which refers to this type of situation: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages it may provide some further insight into these types of subscriptions.

Kash