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struggling to access account


Hi, I am struggling with accessing the app after the app change and am currently abroad. I am using an eSIM and just wanted to check it was working and not costing me anything on my data but can’t check. 

Best answer by Tom

Hi @Dos Santos Aurelia Nathania 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

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4 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • July 17, 2024

Hi @Alex2001 

 

Have you registered to the iD Mobile app/website?

 

Where are you roaming?

 

Tom


Dos Santos Aurelia Nathania
New
 Contributor

I’m struggling to access id mobile app 

 


Dos Santos Aurelia Nathania
New
 Contributor

I can’t sing in my mobile id app 

And for some reason my direct debit payment for id mobile is already cancelled I would like to set up direct debit payment again please 

 

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • Answer
  • August 5, 2024

Hi @Dos Santos Aurelia Nathania 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom