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Suddenly got a new SIM via mail

1 year ago
June 14, 2024
4 replies
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Anastasia82
New  Contributor
4 replies

Hi everybody. Why would ID mobile send me a new sim? I’ve been with them for almost a year, never changed my plan. All the sudden I get this sim. Why? What should i do with that?

Best answer by Tyler C

Hey there @Anastasia82, welcome to Community!

I’d recommend contacting our live-chat to see why you’ve been sent a new SIM card:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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+26

andewhite
Platinum  Contributor
12550 replies
1 year ago
June 14, 2024

Maybe keep it somewhere safe, @Anastasia82.

Perhaps iD Mobile will, just as unexpectedly, disable / deactivate your current iD SIM card.

Forum member (non-iD).

A

Anastasia82
Author
New  Contributor
4 replies
1 year ago
June 14, 2024

andewhite wrote:

Maybe keep it somewhere safe, @Anastasia82.

Perhaps iD Mobile will, just as unexpectedly, disable / deactivate your current iD SIM card.

They are being weird lately. I think it’s somehow related to the recent app update. It now shows I have 1.5gb data allowance (instead of 90gb). Although my bill is same with 90gb. Support told me they “are aware and fixing the issue”. Now I get this sim. Have they indeed upgraded my plan? Will see. Feeling uncomfortable

+26

andewhite
Platinum  Contributor
12550 replies
1 year ago
June 14, 2024

Anastasia82 wrote:

They are being weird lately. I think it’s somehow related to the recent app update. It now shows I have 1.5gb data allowance (instead of 90gb). Although my bill is same with 90gb. Support told me they “are aware and fixing the issue”. Now I get this sim. Have they indeed upgraded my plan? Will see. Feeling uncomfortable

Yeah, it seems the recent upgrade of the iD app and “My iD Account” online applications has caused mysterious things to happen unexpectedly for some customers, @Anastasia82.

🤞

Forum member (non-iD).

A