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swap esim from old to new phone

C
Community Member

Hi, there was a related question, but I am not sure it actually answered the question I have. I have a physical SIM with ID mobile, and a e-sim as a 2nd number in the same phone and I can swap back and forth between eSIm and Physical… all good.

However, I want to change my handset, and obviously I can swap the physical SIM. I have removed the eSIM from the old handset, but I can’t add it to the new handset, as it says it is already been connected on another device.

Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.

Thanks for any advice.

KC

Best answer by Kash

Hi @campbke,

Welcome to the Community!

You can request a new eSIM via Live Chat and the team can help you out.

 

Kash

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andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • July 18, 2024
campbke wrote:

...

Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.

Thanks for any advice.

KC

Unfortunately @campbke, iD Mobile don’t currently support eSIM transfers from one device to another device. 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • July 31, 2024

Hi @campbke,

Welcome to the Community!

You can request a new eSIM via Live Chat and the team can help you out.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
G
New
 Contributor
  • GazDav
  • New
 Contributor
  • September 13, 2024
Kash wrote:

Hi @campbke,

Welcome to the Community!

You can request a new eSIM via Live Chat and the team can help you out.

 

Kash

Hi @Kash ,

Can I ask if you know how long this normally takes?

 

Thanks

Gaz

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • September 16, 2024

Hi there @GazDav, the live-chat team should be able to email you the eSIM there and then, and then be delivered to your email within 1-hour of them doing so.

 

Thanks,

Tyler

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G
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  • G
    GazDav
G
New
 Contributor
  • GazDav
  • New
 Contributor
  • September 16, 2024

Thanks @Kash ,

I spoke with live-chat team, they said I need to wait until my new iPhone arrives before requesting a new eSIM, as it may expire!
I didn’t think the QR codes expired until you have used them, am I correct? Or do I need to wait?

 

Thanks 

Gaz

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • September 18, 2024

Hi @GazDav,

I would advise to wait for the handset in that case.

Once you have the phone, please get in touch and a new eSIM can be provided.

 

Kash

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Ahad Surooprajally
New
 Contributor

I am also having the same issues - have now had FOUR QR - all that do not work. This is the longest migration ever - it’s been over 5 days trying get this sorted

 

N
iD Mobile Employee
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  • Natalie W
  • iD Mobile Employee
  • October 21, 2024

Hello @Ahad Surooprajally 

 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear you are experiencing issues with your eSIM. 

Can you please confirm if you have requested the eSIM due to getting a new handset? 

 

Thanks, 

 

Nat 

Ahad Surooprajally
New
 Contributor

I have chatted with your support team on 4 separate occasions and each time I am sent a new QR to add the eSIM and each time is fails to install. The message read something like “contact ID Mobile”? Not sure if this is an iOS error or something to do with the carrier. 

 

I have resorted to a physical SIM now with the same number that is working but am planning a trip so will need to revert back to an eSIM quickly. Can you help?

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • October 22, 2024

Hi @Ahad Surooprajally,

Is the software on the handset up to date?

It may be worth visiting your local Curry’s store and they can check it out and give you a hand with the eSIM.

 

Kash

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