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swapping numbers

Jamie FV Beaumont
Community Member

I’m having trouble transferring my old number over to my new ID account. I’ve tried several times to submit PAC and other information and the app and website continually says there’s a problem. Please help 🙏

Best answer by WelshPaul

Speak to a live chat agent and provide them with the number you want to port over and the PAC.

https://idmobile.co.uk/live-chat

 

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2 replies

WelshPaul
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  • WelshPaul
  • Platinum 
Contributor
  • 3078 replies
  • Answer
  • February 29, 2024

Speak to a live chat agent and provide them with the number you want to port over and the PAC.

https://idmobile.co.uk/live-chat

 

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Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • March 4, 2024

Hi @Jamie FV Beaumont,

Welcome to the Community!

In most cases the transaction number is incorrect as it can often be mistaken for the order number.

However I hope that you managed to get the transfer complete with our Live Chat Team.

If you still require assistance you can get back to us here.


Kash

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