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Question

Switch to iD Mobile - showing an error and not submit PAC

D
Community Member

Hi Guys.

Ive just joined today and purchased a SIM only deal. Ive got my PAC code and have been trying for a few hours to switch to iD such that i can definitely keep my old number. 

However - I keep getting the same error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”. - of which ive checked is 100% accurate. 

Can anyone advise what I should do please?

DK

This topic has been closed for replies.

7 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • October 2, 2022

Hi @Darknight897

We are sorry to hear that.

Can I just check that the transaction number you are entering starts with 4?

If you are entering the correct transaction number that starts with 4, could you please enter your surname in all capital letters.

If you still have issues, please get back to us here.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Community Member
  • searching02
  • Community Member
  • 0 replies
  • November 2, 2022

Hello, I’m having the same issue at the moment.

 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

My transaction number starts with a 4 and I have entered my surname in all capital letters.

 

Please help.

 

Thanks!

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12349 replies
  • November 2, 2022
searching02 wrote:

Hello, I’m having the same issue at the moment.

 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

My transaction number starts with a 4 and I have entered my surname in all capital letters.

 

Please help.

 

Thanks!

Okay @searching02, you can also submit your PAC via the iD Mobile online chat service.

Start at https://idmobile.co.uk/live-chat - have your customer service PIN handy.

Good luck @searching02.

Forum member (non-iD).
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • November 10, 2022
searching02 wrote:

Hello, I’m having the same issue at the moment.

 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

My transaction number starts with a 4 and I have entered my surname in all capital letters.

 

Please help.

 

Thanks!

Hello @searching02,

Do you still need help with your port?

We can PM you here to manually raise this if needed.

 

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
Community Member
  • MikeS
  • Community Member
  • 0 replies
  • November 30, 2022

I am currently having the same problem, what was the solution???

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12349 replies
  • November 30, 2022
MikeS wrote:

I am currently having the same problem, what was the solution???

Okay @MikeS, submit your PAC using iD Mobile’s online chat service.

Start at https://idmobile.co.uk/live-chat - have your iD customer service PIN handy.

🤞🤞🤞

Forum member (non-iD).
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • December 6, 2022
MikeS wrote:

I am currently having the same problem, what was the solution???

Hey @MikeS,

Have you since sorted this or did you still need help with submitting the port.

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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