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switched from 3 to ID mobile, internet works fine, but unable to make or receive calls and texts

  • September 23, 2024
  • 3 replies
  • 377 views

Took out a new sim only contract with ID mobile with eSIM, currently using iPhone 13, switched my number from 3 

it’s been 3 days now since switch, internet has been working fine, but I am unable to make or receive calls and texts, switched phone off many times, reset network settings, but the problem has not resolved.

When I call from another number to this number, I can hear the ringing tone but this phone never rings.

phone is fairly new and there was no issue before this eSIM. This id eSIM is the only sim in this iPhone 13 as I have removed the old sim. 

Please help as I am new to ID mobile, and any help and advice is very much appreciated .

Best answer by Matthew T

Sorry to hear this @Imran Aslam. If you’ve not resolved the issue by now, I’d recommend trying the following:

  1. Open ‘Settings’.

  2. Tap ‘Apps’.

  3. Tap ‘Phone’.

  4. Tap ‘My Number’.

  5. Enter your mobile number, using +44 instead of the first 0.

  6. Tap ‘Save’.

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1860 replies
  • Answer
  • September 26, 2024

Sorry to hear this @Imran Aslam. If you’ve not resolved the issue by now, I’d recommend trying the following:

  1. Open ‘Settings’.

  2. Tap ‘Apps’.

  3. Tap ‘Phone’.

  4. Tap ‘My Number’.

  5. Enter your mobile number, using +44 instead of the first 0.

  6. Tap ‘Save’.

Thanks.


  • Author
  • New
 Contributor
  • 1 reply
  • September 29, 2024

Many thanks for your reply and i greatly appreciate your help.

I have done that and i am very happy to say that it has worked.

Again thank you so much for your expert advice.

kind Regards,

Imran


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1860 replies
  • September 30, 2024

Glad I was able to help @Imran Aslam! Have a great rest of your day.