I have switched over my number to this new phone with ID with a PAC code, I can call people and it comes up as my contact number however I can’t text and calls do not come through to this new phone they only come through to my old phone. I have restarted both phones and turned off my old phone and got someone to call and it still didn’t come through to my new phone
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+24Hi
Welcome to the Community!
Which make and model handset do you have?
If it’s an iPhone, please try the below:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
Please also reset your network settings to see if that works.
Kash
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