Skip to main content
Question

Switched, some people cant call me


Adam Higgins
New
 Contributor

Since switching over to ID last week + porting my number. Some people can't contact me, it says number not available. It seems its people that are on O2 or BT ? 

This topic has been closed for replies.

3 replies

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • December 3, 2023

Hi @Adam Higgins,

Welcome to the Community!

Did you port over from O2?

Is it an issue with calls and texts or just calls? Are you able to call out to those numbers?

 

Kash


Adam Higgins
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • December 3, 2023

Hi Kash

Ported from Sky, I can call & message everybody. Its just people calling or messaging me. They can call me through WhatsApp

Adam 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • December 6, 2023

Hi @Adam Higgins,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash