Hello
I have successfully applied to switch my current number (from another supplier) to ID mob network using PAC code. I submitted on Friday around 13:00 so my number supposed to be switched in one working day. Sunday is today and nothing has happened . Why switching networks didn't work?
Below is states how long it takes to switching current number with PAC.
How long will it take to switch?
If you submit your PAC or STAC before 5.30pm, Monday to Friday, you’ll switch with 1 working day. If we get your PAC after 5:30pm, or at any time over the weekend, you'll switch within 2 working days.
We'll send you a text message within 24 hours to let you know your PAC or STAC's been submitted successfully.
Please note: a ‘working day’ is Monday to Friday, excluding bank holidays. Once your switch has been submitted, you'll switch the following working day. Your switch will take place anytime between 8am and 10pm.
How do I switch to iD?
Simply fill in the form on the left. Please ensure you have all the information required, as all fields are mandatory.
1. Select if you're submitting a PAC or STAC
2. Enter your PAC or STAC (ensure your PAC or STAC is still in date, they expire 30 days from the date you requested it. You cannot switch iD Mobile to iD Mobile)
3. Your existing mobile number (this is the number you are currently using with your old network)
4. Your iD mobile number (you can find this in your welcome email or on the receipt that came with your SIM)
5. Your last name (this needs to be the name of the person who purchased the plan)
6. Transaction number (you'll find this on the receipt that came with your SIM)
