Skip to main content
Solved

Switching Issue


Tina Walsh
Community Member

I tried to set up for my husband and I online but got a message on screen that I needed to call & speak to someone as there was an issue with our account set up.  There was no number to call and I can’t find one.

We are currently paying £90.00 per month to O2 as well as payment to ID Mobile, please can this be sorted quickly?

Best answer by andewhite

iD Mobile don’t have a telephone support helpline @Tina Walsh

Customer help & support is 100% online at iD Mobile.

Unfortunately, it seems there’s currently an issue with number transfers from O2.

 

View original
This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12344 replies
  • Answer
  • October 27, 2023

iD Mobile don’t have a telephone support helpline @Tina Walsh

Customer help & support is 100% online at iD Mobile.

Unfortunately, it seems there’s currently an issue with number transfers from O2.

 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • October 30, 2023

Hi @Tina Walsh,

Welcome to the Community!

Sorry for any inconvenience caused.

We are aware of the issue and it is being looked into.

If you don’t have any update within the next few days, please let us know and we can PM you.

 

Kash