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Switching over - the switch number 65075 is not recognised


Mishmash9797
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I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

Best answer by andewhite

Sounds like a issue for your old service provider, @Mishmash9797

iD Mobile can’t help with a PAC request for a different mobile network - iD can only issue a PAC for a network connection to their network.  

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andewhite
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  • April 18, 2024

Sounds like a issue for your old service provider, @Mishmash9797

iD Mobile can’t help with a PAC request for a different mobile network - iD can only issue a PAC for a network connection to their network.  


Kash
iD Mobile Employee
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  • April 22, 2024

Hi @Mishmash9797,

Welcome to the Community!

I hope that your issue is resolved but if you require further assistance, please let us know.

 

Kash


Mishmash9797
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  • April 23, 2024

I do need further assistance. I have the PAC code to switch to IDmobile, When I click on the button to switch and keep my number i keep getting a screen saying the below so I dont know how I can submit the PAC number

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 11230759830821813770


andewhite
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  • April 23, 2024
Mishmash9797 wrote:

I do need further assistance. I have the PAC code to switch to ID mobile, When I click on the button to switch and keep my number i keep getting a screen saying the below so I don't know how I can submit the PAC number

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 11230759830821813770

Try using a different web browser, or using an incognito / private window in your web browser, @Mishmash9797.  

Also, before you visit https://switching.idmobile.co.uk/, make sure you have signed-out of your iD Community account will help.