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Terrible Reception everywhere

Sbrowst24
Community Member

I've only been with id mobile since December after being with Voxi for years and I'm appalled by the lack of mobile network coverage. The only reason I went with id mobile was because it was the cheapest handset and mobile contract for the handset I want AND it was apparently highly rated. I'm forever seeing the 'internet calls only' symbol on my phone or having no connection at all. Should I be blaming the network or the Motorola Razr ultra? Can I cancel the network contract and pay for the handset only? 

Best answer by andewhite

Sbrowst24 wrote:

I've only been with id mobile since December after being with Voxi for years and I'm appalled by the lack of mobile network coverage…

Can I cancel the network contract and pay for the handset only? 

Unfortunately @Sbrowst24, you’ll find your iD contract isn’t split into handset + network line rental components - so you can’t pay for the handset only. 

Unless you pay an early termination charge, you’re stuck with iD Mobile until December 2025. Perhaps Vodafone (Voxi) was a better option, for those places you use your mobile phone most frequently.

 

 

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3 replies

P
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  • pmhugh
  • Active Contributor
  • 6 replies
  • April 21, 2024

Bad news yet again get out as quick as you can

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • April 23, 2024

Hi @pmhugh @Sbrowst24,

Welcome to the Community!

Have you checked your coverage at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

The network status checker will let you know if there is any work being carried out in the area.

I would also advise testing the SIM in a different handset to check if that improves things.

 

Kash

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andewhite
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  • andewhite
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  • April 23, 2024
Sbrowst24 wrote:

I've only been with id mobile since December after being with Voxi for years and I'm appalled by the lack of mobile network coverage…

Can I cancel the network contract and pay for the handset only? 

Unfortunately @Sbrowst24, you’ll find your iD contract isn’t split into handset + network line rental components - so you can’t pay for the handset only. 

Unless you pay an early termination charge, you’re stuck with iD Mobile until December 2025. Perhaps Vodafone (Voxi) was a better option, for those places you use your mobile phone most frequently.

 

 

Forum member (non-iD).
Sbrowst24
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  • Sbrowst24
    Sbrowst24

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