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  • April 28, 2024
  • 1 reply
  • 47 views

When i text a non Apple phone I get a not delivered error message but the message is been received by the other user. Tried resetting network settings many times but still the same problem. Had this problem since taking out contract in Nov 23

Best answer by Kash

Hi @Jas248,

Welcome to the Community!

Sorry to hear that. 

I believe this is down to iMessage and needing to update the number.

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • May 1, 2024

Hi @Jas248,

Welcome to the Community!

Sorry to hear that. 

I believe this is down to iMessage and needing to update the number.

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash