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Question

Text Message Number


Una Norris
Community Member

Hi,  I recently ported my old number onto my new phone, most things seem to have gone well, but when I send text messages to other people it appears that I am sending from a different number, I have a samsung galaxy S23.

Can anyone suggest how I can fix this problem.

Pleaseeeeeeee.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • August 22, 2023

Have you tried turning off the “Chat features” option in the Messages app on your Galaxy handset @Una Norris?

A Network Reset can also sometimes fix issues like this - your device user guide should explain how to do this.

In addition, check your online Google Account - the Gmail email address used on your Galaxy handset - and make sure the correct mobile number is shown. 
🤞


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 27, 2023

Hey @Una Norris turning off RCS Messages or Chat Features should fix this issue.

Let us know if you need help finding this.

Mohammed