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Text messages appearing not to send but being received multiple times

  • September 14, 2020
  • 3 replies
  • 437 views

When I try to send text messages my phone tells me they aren’t delivered, but the recipient receives the same message multiple times 

Best answer by Mohammed

Hello @Cliodhnac,

 

The issue is related to iMessage/IOS and the number change not being detected following a port.

Try the following:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

This should fix the issue.

 

Mohammed

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3 replies

  • Author
  • Community Member
  • 0 replies
  • September 14, 2020

Recipient receives same text numerous times


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 14, 2020

Hello @Cliodhnac,

 

The issue is related to iMessage/IOS and the number change not being detected following a port.

Try the following:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

This should fix the issue.

 

Mohammed


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 14, 2020
Cliodhnac wrote:

Recipient receives same text numerous times

I've moved your post here, please avoid creating multiple topics re: the same issue.

Please see my response above.

 

Mohammed