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texts failing to send on long standing contract

  • January 16, 2021
  • 8 replies
  • 137 views

All texts I’m trying to send are failing. I have an iPhone 8 and it’s a long standing contact, not a new one. 

Best answer by Will

Hi All,

 

We did have some network issues relating to the sending and receiving of text messages on Saturday, but these have since been fixed. Are you still having the same issue, or is it resolved now?

 

Will

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8 replies

  • New
 Contributor
  • 2 replies
  • January 16, 2021

Both my husband and I are having the same issue. I've tried contacting ID but haven't had much luck.


  • Community Member
  • 0 replies
  • January 16, 2021

Two phones on ID here also having the same issue. Must be a network wide fault?


  • Author
  • Community Member
  • 0 replies
  • January 16, 2021

I messaged Id earlier and they said they’re working on the issue, so yes it looks like a network fault. 


terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • 515 replies
  • January 16, 2021

@ps2mint 

@Twinsmum21 

@Claire2112 

There are reported wide spread issues with the three network effecting text, however thankfully calls still working for now!


  • Community Member
  • 0 replies
  • January 16, 2021

Thanks everyone for the updates.


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • January 20, 2021

Hi All,

 

We did have some network issues relating to the sending and receiving of text messages on Saturday, but these have since been fixed. Are you still having the same issue, or is it resolved now?

 

Will


  • Author
  • Community Member
  • 0 replies
  • January 20, 2021

All resolved but would have been useful to have been told that earlier in the day maybe via chatbot? Thank you 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • January 21, 2021

Hi @Twinsmum21 

Happy to hear everything is all working fine now. Any outstanding issues are reported on our website below, feel free to have a look if this was to happen again:

https://www.idmobile.co.uk/help-and-advice/coverage

 

-Mohsin