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  • February 23, 2023
  • 2 replies
  • 37 views
M
New
 Contributor

Both of my sons have pay as u go sims but for some reason they can't top up via the app or online just keeps saying oops looks like somethings gone wrong please try again which they have been for at least a week.

Best answer by andewhite

Two things @Martihall - 

  1. The card holder address and the iD PAYG account’s billing address must be the same.
  2. To make sure card address matches the billing address, use the online address picker to set these two addresses - often when you enter an address manually, it seems to make iD Mobile’s billing system to behave strangely. 

🍀🤞

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    2 replies

    andewhite
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    • andewhite
    • Platinum 
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    • 12462 replies
    • Answer
    • February 23, 2023

    Two things @Martihall - 

    1. The card holder address and the iD PAYG account’s billing address must be the same.
    2. To make sure card address matches the billing address, use the online address picker to set these two addresses - often when you enter an address manually, it seems to make iD Mobile’s billing system to behave strangely. 

    🍀🤞

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • February 26, 2023

    Hi @Martihall,

    Welcome to the Community!

    We hope that @andewhite has answered your questions but please let us know if you still require assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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