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Question

tranferring old number

  • September 7, 2023
  • 2 replies
  • 119 views
Leila Bryan
Community Member

Hi,

My number hasn't been transferred, I followed all the steps with the PAC number etc but when I send text messages a different number comes up.

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • September 7, 2023

You could try a NETWORK RESET on your handset @Leila Bryan - the handset user guide usually explains how to do this.

This can fix issues with text messages and wrong numbers. 

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • September 8, 2023

Hi @Leila Bryan 

 

Are you on an iPhone or Android?

 

Tom

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