I have not received the original email confirming my order from iD and I need it for my transaction code from them. I am trying to port my old number to my new phone and it won’t let me do it because I do not have that number.
Can anybody help please? Neither Mobile.co.uk or iD are helping.
Question
Transaction Code from iD
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+24Login to your online account and submit your port request there. You do not need a transaction number when doing it this way.
I got this answer
The requested URL was rejected. Please consult with your administrator.
Your support ID is: xxxxxxxxxxxxxxxxxxx
+24Sign out of your account on this forum and stay signed out. Then, login to your online account over on idmobile.co.uk and try again.
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I got this
And it wouldn’t let me progress becuase I didn’t type the Transaction code from iD
I have checked that all my details are correct.
I am beginning to regret ever signing up to ID. The support side of their company is the worst I have ever experienced. If this isn’t sorted by tomorrow, I am going to return the phone and cancel my plan with iD. Mobile.co.uk are no better. Do any people who work for id ever come on here?
+24You can only submit a PAC request once. So, it looks like iD Mobile have your request already.
Speak to a live chat agent tomorrow to confirm. 👍🏻
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Chat isn’t working. Or is that only on the weekend? I have been trying that all weekend.
+25Hi
Glad to hear the Live Chat were able to assist here, thanks
If you need anything else, let us know.
Tom
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