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transfer number from O2


I've entered all the info correctly on the switch page and I'm just getting a popup saying I can't switch numbers between the same network. What's going on, I need to do this ASAP 

Best answer by Tyler

Hey there @Bored22, welcome to Community!

 

We’re sorry to hear that. Are you trying to move to us from another network, to confirm?

 

Thank you,

Tyler

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6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
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  • 12347 replies
  • May 21, 2024

Who issued the PAC you’re trying to submit to iD Mobile, @Bored22


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4175 replies
  • Answer
  • May 22, 2024

Hey there @Bored22, welcome to Community!

 

We’re sorry to hear that. Are you trying to move to us from another network, to confirm?

 

Thank you,

Tyler


Steve Payne
New
 Contributor
  • New
 Contributor
  • 2 replies
  • August 7, 2024

Talk to person 

 


Steve Payne
New
 Contributor
  • New
 Contributor
  • 2 replies
  • August 7, 2024

I haven't been to transfer my old number over frome o2.

 

I have a pac code.

 


andewhite
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  • 12347 replies
  • August 7, 2024
Steve Payne wrote:

Talk to person 

 

Have you tried speaking online at https://idmobile.co.uk/live-chat?

The iD customer advisers work until 8pm on weekdays - their chatbot works 24/7.

🍀


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8406 replies
  • August 14, 2024

Hi @Steve Payne 

 

Please note we’re not a live chat service here on community.

 

Have you tried the iD Mobile port form to transfer your number?

 

https://switching.idmobile.co.uk/

 

Tom