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Question

Transfer of Old Number to ID Mobile


Mat Hakl-Law
New
 Contributor

The transfer was scheduled for yesterday, nothing happened. Now my old phone is no longer working with my old number. 

Stuck without phone, making work impossible.

Please how can I get this pushed through 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12418 replies
  • August 30, 2023

The iD website offers the following about issues like this @Mat Hakl-Law.

If I was in this situation, I’d use the online iD live chat service, Facebook Messenger, or an X (Twitter) DM to get assistance from iD support.

The agents work until 8pm on weekdays.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 30, 2023

Hi @Mat Hakl-Law 

 

I’m sorry to hear this, does the iD Mobile SIM card not work at all while in your device after a reboot?

 

Tom