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Question

Trouble switching. I've entered all the details correctly twice but it still says error

  • July 15, 2023
  • 1 reply
  • 44 views

Simon Maplesden
Community Member

Have entered PAC etc all correctly a number of times but still says there's an issue.  Please help!

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 18, 2023

Hi @Simon Maplesden,

Welcome to the Community!

Have you entered the transaction number that starts with a number 4? This should be the one you received in the welcome email.

Sometimes if the port has already been requested you may get this error.

If you are having issues, please let us know.

 

Kash