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Question

Trying to cancel payments and receive refund.


I have been trying to cancel the payments to an account which ID Mobile have informed they closed over six months ago. I have spoken to a livechat assistant, and due to the fact my email address is no longer recognised (because ID Mobile closed the account), they informed me to send some information for verification to documents@idmobile.com however this email address does not appear to work. What can I do about this?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12470 replies
  • December 4, 2023

Have you tried the iD social media channels for support @MarcAGoodwin

You can contact iD customer services privately by using Facebook Messenger, or X (Twitter) DM. 

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 6, 2023

Hi @MarcAGoodwin,

Welcome to the Community!

Just checking if you managed to get some assistance with this?

If you require further assistance, please let us know here.

 

Kash