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trying to port number

  • September 18, 2023
  • 2 replies
  • 17 views

rogerandout
Community Member

Keep getting error when trying to port number it's looking for a transaction number the only 9 digit number that I have on any correspondence isn't being accepted tells me error with details 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12352 replies
  • September 18, 2023

Did you purchase items online from the iD Mobile website @rogerandout?

The transaction number should be on the invoice you received with the items ordered from iD Mobile.
It begins with “4”. 

You’re also able to submit your PAC using the iD online Live Chat service. 
The agents work until 8pm on weekdays.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 20, 2023

Hi @rogerandout,

Welcome to the Community!

We hope that @andewhite was able to help.

If you still require assistance, please let us know.

 

Kash