Trying to Reset Password but OTP Emails just do not come through.

My otp email is not coming through. I’ve checked the junk/spam still not there. I’ve gone back and done resend and still not coming through yet I am having other emails off ID 

Hey there @Therésa Amari, we’re sorry to hear that.

Have you tried via both the app and website?

Have you tried a different email address?

Thanks,

Tyler

I’m having the exact same issue

I changed my email so the app logged me out and then the old password wouldn’t work for the new email despite not being asked to change it at all

Then I tried resetting the password but the one time code emails for this don’t come through, yet I still receive other emails from ID

Yes I’ve also tried this through the app and online 

Please can you sort this quickly as I really need to change by plan online

Hi @a_p 

Thank you for posting. 

Can you please confirm if you have checked your spam/junk folders?

Thanks

Nat