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Twice upfront payment

  • March 21, 2024
  • 1 reply
  • 92 views

I have just made a transaction on a new phone contract however i have been charge for the upfront payment twice. I need this money back.

Best answer by Lauren

Hi @unknownnnm, I’m sorry to hear that. However, we’ll be able to investigate.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • March 23, 2024

Hi @unknownnnm, I’m sorry to hear that. However, we’ll be able to investigate.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren