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Unable to access account

Shannon Bryan
Community Member

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? 
I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? 
I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email address

any help ? 

Best answer by Lauren

Hi @Shannon Bryan, we’ve turned off the old iD app/webservice to place more resources into the new version. This may be the reason why you’re unable to login.

You would also need to reregister for the new iD app. You would still be able to do this via your existing email if you’d prefer.

-Lauren

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6 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12353 replies
  • April 23, 2024

Just text “INFO” to 85075, @Shannon Bryan. 

You should get a text message with details of when your MINIMUM-TERM ends, along with information on any early termination fees, if you leave now. 

Otherwise, maybe speak to iD Mobile about your account using their online Live Chat service. 

The advisers work until 8pm on weekdays.

  

Forum member (non-iD).
Lauren
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  • Lauren
    Lauren
Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • April 27, 2024

Hi @Shannon Bryan, we’ve turned off the old iD app/webservice to place more resources into the new version. This may be the reason why you’re unable to login.

You would also need to reregister for the new iD app. You would still be able to do this via your existing email if you’d prefer.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Terry Doyle
New
 Contributor
  • Terry Doyle
  • New
 Contributor
  • 3 replies
  • August 7, 2024

I want to leave this poor service

Terry Doyle
New
 Contributor
  • Terry Doyle
  • New
 Contributor
  • 3 replies
  • August 7, 2024

I want to get out of this because I can't access a sim card a phone number or a person to discuss it

Terry Doyle
New
 Contributor
  • Terry Doyle
  • New
 Contributor
  • 3 replies
  • August 7, 2024

I can't access a sim card. I can't access a phone number. I can't access my ID account because you need both of the above to do so. ID can access my money as I have authorised a direct debit. I am paying for no service. 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • August 13, 2024

Hi @Terry Doyle 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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