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unable to access account usung details


Paula Fletcher
Community Member

I am unable to access my ID account with my email and d.o.b 

 

This topic has been closed for comments

2 replies

Nikhil P
iD Mobile Employee
  • iD Mobile Employee
  • 261 replies
  • March 11, 2024

Hey @Paula Fletcher

Sorry to hear of the issues you’re experiencing accessing your iD account. 

I have removed your personal details from the post as this is a public forum, and we encourage users not to post personal information. 

I’d recommend getting in touch with our Live Chat team, to help get you registered.

Thanks,

Nikhil


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8192 replies
  • March 12, 2024

Hi @Paula Fletcher,

Welcome to the Community!

I hope that you managed to get this resolved with the Live Chat Team.

If you still require assistance, please let us know.

I would firstly advise ensuring that you have registered an account using the link below:

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

 

Kash