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Unable to access my account or live chat for 7 days

  • April 9, 2024
  • 1 reply
  • 109 views

Can anyone explain to me what is happening please? 
I can’t access my account or live chat. Been 7 days now. 
I get email reminders telling me my contract is nearly up but the links to the id website don’t load. 
I’ve tried incognito browsing but still can’t get anywhere.

Thanks

Best answer by Tom

Hi @GHowman 

 

The team are working on some issues with the new app, we hope for these issues to be fixed soon, apologies for any inconvenience caused.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • April 12, 2024

Hi @GHowman 

 

The team are working on some issues with the new app, we hope for these issues to be fixed soon, apologies for any inconvenience caused.

 

Tom