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Question

Unable to log in to My Account or the iD Mobile app

  • October 9, 2023
  • 1 reply
  • 113 views
B
Community Member

Hi

 

I set up a phone account for my child and she’s been able to use her phone completely fine but cannot log in to her account. I have her phone number but when we enter the details at https://my.idmobile.co.uk/web/cpw/forgot-username/  we just get the message “Something wasn't quite right. Can you enter your details again please?” which isn’t really that helpful. I tried the live chat bot but that wasn’t helpful. Does anyone know how we can get access to her account or speak to a support person?

cheers

billy

 

    This topic has been closed for replies.

    1 reply

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • October 13, 2023

    Hi @billyfish 

     

    Has an account been registered for that phone number before?

     

    If not, it may present this error when attempting to reset a username/password as the account itself doesn’t exist, please register an account.

     

    If you do have a registered account for this number and no longer have access to this, please let us know so we can get in touch.

     

    Tom

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