Unable to make calls!!

It might be a fault with your new iPhone 15, @bl123 - what do Apple say? 

Maybe it’s a disadvantage of the eSIM - checking your iD SIM is provisioned correctly isn’t as straightforward as putting the SIM in another device.

Are you in the Midlands area, where Three UK (the iD network partner) have shutdown their 3G network? 

Some iD customers seems to be having mysterious network problems in this area.

I’m in the South West. I don’t think they’re shutting down the 3G here until October. I haven’t contacted Apple yet. I was previously with EE and everything worked fine.

I might try and install a new eSIM. I don’t live near a Currys and don’t want to have to wait for a physical SIM to be delivered.

Were you using an eSIM with your EE plan, @bl123? 

Also, odd the iD WiFi Calling service doesn’t work, as this relies on using a Wi-Fi network connection, not a mobile network connection. 

Perhaps your switch from EE to iD was not completed properly. 

I'm having the exact same issue but on a Samsung s20.... has anyone had the same issues and knows how to fix?

Hi @Karina Irons,

Welcome to the Community!

Firstly I would advise checking that your network settings and reset your network settings.

I would also advise to check the below:

-Software up to date

-Try rebooting the phone

-Try manually connecting to an alternative network and then back to iD etc.

Kash

Still unable to receive or make calls

Hi @Sharon Docherty, are you still having this issue? If so, is it just calls that aren’t working, or is it all services?

-Lauren

I have my ID sim now for 2 weeks and unfortunately  I'm not able to make any calls or receive  them I carnt afford a phone atm so wat co I Co 

Hi @Sam Nicola Haupt 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi

im having the same issue I’m able to receive calls data is also ok I’m also able to send messages and receive messages also I am able to receive calls but am unable to return calls help !!

Hi @Tom Scoott 

What happens when you try to make a call?

Is your phone number correct in the device settings?

Tom

I am having the same issues as above. 

I’ve been on ID mobile since January this year (8 months). All had been fine, using my iPhone 12pro.

I can send and receive SMS messages, Data works but CANNOT make or receive calls.

Service in the area is fine. 

Turning off and on iMessage makes no difference. 

I’ve turned off and on the phone, reset network settings. No difference. 

I have put the sim into another iPhone and the SIM does not work.

I have put the SIM into my Partners android device and the sim works fine. 

What on earth is happening? Can you (Customer service) please resolve this. 

I have FIXED this problem. 

Settings > Phone > My number 

I noticed that my number was suddenly not listed. Enter your phone number and this will fix the issue!

ID Mobile customer service useless!

Your Welcome. 

THANK YOU!!!

I tried everything and was convinced it was the physical alternate sim causing the issues. I hadn’t entered the number as I thought it was just trivial and my switch date is Monday, which means I would need to change it. However I added the ID number and was able to make calls. 

You would think it would say to do that. Doesn’t bode well 😒

Thank you!!! Adding my number has worked for me too…wish I had checked here earlier! ( iPhone  15 too!).

But this has also made me realise I cannot activate iMessage - it says “an error occurred during activation” does anyone have any suggestions?

Mine is connected to my email right now, but I didn’t have any issues. Restarted phone?

Hi @Barney1boy 

Have you tried a replacement SIM?

This can help in instances where iMessage won’t activate.

• How do I get a replacement SIM or eSIM? F.A.Q.

Tom