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Question

unable to pay bill


Isaac Ojo
Community Member

My payment is not going through after several attempts. Can you provide an idea or a resolution as to why this keeps happening. I have included a screenshot of the error message I keep getting. 

This has happened more than 10 times. 

 

This topic has been closed for replies.

2 replies

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  • Active Contributor
  • 9 replies
  • October 28, 2023

Are yo usure is not from your bank ? seems that you put some wrong bank details or your bank has decline your payment  


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8309 replies
  • October 30, 2023

Hi @Isaac Ojo,

Welcome to the Community!

Does the iD Mobile account address match the one registered with your bank account?

If not you’ll need to ensure that you are using the a card registered in your name with the same address as on your iD Mobile account.

 

Kash