I have an old iD mobile account that I need to pay off, I owe quite a large amount, however when I try to login to my online account it states that as it’s older than 6 months old I can’t login. I tried to phone the call centre, but it’s closed due to covid, and when I called the iD mobile payment line it states my balance is up to date (Even though I know it’s not, and even ID mobile live chat stated how much I owe).
Any help here would be appreciated.
If somebody from ID could help with this I'd appreciate it. I currently have a default on my credit file which I have no way of removing due to the lack of help or access to paying, which is completely unfair.
Hi
Sorry to hear this.
Have you attempted to pay using our automated telephone service?
Aklima
Hi
Sorry to hear this.
Have you attempted to pay using our automated telephone service?
Aklima
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.
