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Unable to receive calls from networks other than iD since PAC number change


I can receive calls and texts from iD accounts but not any other networks - including landline. I am a new customer to iD and it's not looking too good as my mobile is now useless. Any ideas?

Best answer by Mohammed

Hello @RobertoG,

Try restarting the device. If this doesn't work, you'll need to get in touch with us via 
We'll be able to raise a ticket to our Technical Team to investigate further as it's possible the port has only partially completed.

There's not much more general advice I can suggest trying from this platform.

Mohammed

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4 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 2, 2019

Hello @RobertoG,

Try restarting the device. If this doesn't work, you'll need to get in touch with us via 
We'll be able to raise a ticket to our Technical Team to investigate further as it's possible the port has only partially completed.

There's not much more general advice I can suggest trying from this platform.

Mohammed


  • Active Contributor
  • 16 replies
  • September 6, 2019

They could help you.


Dominic#1
Community Member
  • Community Member
  • 0 replies
  • December 9, 2020

My son as a new phone with ID his old number has transferred today he is able to make calls but not receive calls?


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • December 16, 2020

Hi @Dominic#1 

 

This usually does happen as the porting process has not been comepleted. Is your son still having the same issue?

 

-Mohsin