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Unable to recover account (Entered number, yob & last name)

  • September 19, 2023
  • 5 replies
  • 39 views
J
New
 Contributor

Trying to recover account, when navigating to the recover part I enter my details but it says incorrect information so unable to recover

Best answer by andewhite

Are you certain you’ve already registered for an online iD account @jamesgove25?

 

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5 replies

andewhite
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  • andewhite
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  • 12407 replies
  • Answer
  • September 19, 2023

Are you certain you’ve already registered for an online iD account @jamesgove25?

 

Forum member (non-iD).
J
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  • jamesgove25
  • Author
  • New
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  • 2 replies
  • September 19, 2023

Yes I have emails in my gmail account I’m assuming is associated with the account such as bills

andewhite
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  • andewhite
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  • 12407 replies
  • September 19, 2023

I’d didn’t get any emails when I registered for an iD Mobile online account - only a security code via SMS to complete the online registration process.

 

Forum member (non-iD).
J
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  • jamesgove25
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  • 2 replies
  • September 20, 2023

I’m an idiot

Kash
iD Mobile Employee
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  • Kash
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  • 8193 replies
  • September 25, 2023

Hi @jamesgove25,

Welcome to the Community!

Please let us know here if you require further assistance.

 

Kash

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