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unable to register account

mb-king
Community Member

Hello

 

i am unable to register my account and therefore get access to the app.

 

I have been a member before which might be confusing the system.

 

please can you reset my account and allow me to create a new account for my new sim

 

Thanks

Best answer by andewhite

If you’ve created an iD account before @mb-king, it seems iD can’t/won’t delete your old account. 

To register for another iD online account, to use with your new connection, you must use a different username (email address) for the new account. 

Got a screenshot of error message/s you’re getting trying to create a new account?

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5 replies

andewhite
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Contributor
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  • andewhite
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  • 12543 replies
  • Answer
  • November 3, 2023

If you’ve created an iD account before @mb-king, it seems iD can’t/won’t delete your old account. 

To register for another iD online account, to use with your new connection, you must use a different username (email address) for the new account. 

Got a screenshot of error message/s you’re getting trying to create a new account?

Forum member (non-iD).
Siân W
iD Mobile Employee
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  • Siân W
  • iD Mobile Employee
  • 1428 replies
  • November 4, 2023

Hi @mb-king are you using an email address you may have used for a previous iD account? If so, you will need to use a different email address.

If you have any other queries, please let us know.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
G
Active Contributor
  • gs1956_2000
  • Active Contributor
  • 10 replies
  • January 16, 2024

Hello,

I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email. 

But I don’t want to create a new email account just for this!

It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?

Any advice very welcome.

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
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  • 12543 replies
  • January 16, 2024
gs1956_2000 wrote:

Hello,

I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email. 

But I don’t want to create a new email account just for this!

It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?

Any advice very welcome.

Unfortunately this seems to be a limitation of the IT systems used by iD, @gs1956_2000. 

Each network connection has its own iD account, which requires a unique username (email address). Apparently old accounts cannot be deleted or have their username changed. 

If you have a Gmail account, then you can easily create aliases for the mailbox. If not, you’ll need another email address for your latest iD network connection.

Forum member (non-iD).
Lauren K
iD Mobile Employee
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  • Lauren K
  • iD Mobile Employee
  • 479 replies
  • January 17, 2024
gs1956_2000 wrote:

Hello,

I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email. 

But I don’t want to create a new email account just for this!

It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?

Any advice very welcome.

Hi @gs1956_2000. @andewhite is correct here. The reason for this is due to system limitations. We’re currently not able to delete the username associated with any old account. For now, a new email address will need to be registered. 

However, we are aware that this is a pain point for customers, so we’re looking at releasing an updated version of the app later this year that should tackle the issue.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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