Hello
i am unable to register my account and therefore get access to the app.
I have been a member before which might be confusing the system.
please can you reset my account and allow me to create a new account for my new sim
Thanks
Hello
i am unable to register my account and therefore get access to the app.
I have been a member before which might be confusing the system.
please can you reset my account and allow me to create a new account for my new sim
Thanks
Best answer by andewhite
If you’ve created an iD account before
To register for another iD online account, to use with your new connection, you must use a different username (email address) for the new account.
Got a screenshot of error message/s you’re getting trying to create a new account?
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.