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Question

Unable to register, old sim turned off, no new sim received, now not contactable

  • September 26, 2023
  • 1 reply
  • 38 views
Florence.Oraelosi
Community Member

I signed on with iD on 20/09/2023 and requested to keep my old number. Switching over was arranged for today, 26/09/2023. My old provider has disconnected my phone and iD has not migrated me to their network. I tried registering but it was sending the security code to the sim that had been disconnected and so I was not getting it.

I need my phone for work and I am travelling in two hours and need to be contactable. This is urgent. I need phone contact restored as a matter of urgency. If I don’t get an answer in the next two hours, I would have no other option than to go back to my old provider.

Thanks for any help that I can get in resolving this matter today. 

 

 

This topic has been closed for replies.

1 reply

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • September 29, 2023

@Florence.Oraelosi ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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