2 weeks ago, we’ve set up a new phone with ID mobile and have been unable to register via the App as it keeps saying phone number/name/dob don’t match details. I’ve spoken to customer service via chat and confirmed the details they have match what I am entering. Strange thing is, we could see up the app using the original sim phone number and the old mobile but once ported over to our existing number and using a new phone, it’s saying not recognised. Anyone any ideas. When I spoke to the chat person she just said keep trying as issues due to changeover but it’s been 2 weeks now and been trying at different times of the day.
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