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Question

Unable to successfully port my number

  • August 2, 2021
  • 1 reply
  • 30 views
S
Community Member

I am having trouble porting my old EE number to my new iD SIM.

I have my PAC from EE.

Each time I try to enter the details on this page I get this error:

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

 

Very frustrating.  I also cannot set the android app up either as it seems to need a Security Code, which I do not have.  However the next morning I received several Security Codes via SMS and when I try any of them they are invalid.  Please help this PAC porting functionality.  It seems quite simply to implement.

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1 reply

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • August 2, 2021

Hi @smb123,

We are very sorry to hear about those issues. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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