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Unable to upgrade to Phone


Hi

First of all I have been with ID mobile for approx 5+ years

I have 3 SIM only contracts in my name they have been going for at least 1 year 

I recently thought I would upgrade to an S24 Ultra 

However I have been told I am not able to and I can only upgrade to a phone worth £29.99 a month! 
So I am now considering taking my sims and contracts else where?

It makes no sense, as if I started a new contract with ID I would be able to get the phone?

 

Please advise? 

Best answer by Tom

Hi @disgruntleduser 

 

I’m sorry you feel that way, glad to hear you’ve found a deal that works for you.

 

Tom

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andewhite
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  • Platinum 
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  • 12165 replies
  • February 26, 2024

Have you discussed your upgrade options with the iD sales team, @disgruntleduser?

Chat to iD telephone sales by calling 020 7139 1397. 


  • Author
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 Contributor
  • 2 replies
  • February 26, 2024

I have, they have basically told me I cant get the S24 ultra as its a too highend phone

 


andewhite
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  • 12165 replies
  • February 26, 2024

Alas, it does seem like iD Mobile have an inflexible upgrade policy, but I guess they’re happy with their processes and procedures.

iD Mobile computer says NO, but Samsung were selling their Galaxy S24 SIM free with 0% APR over 24-months.

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • February 27, 2024

Hi @disgruntleduser,

Welcome to the Community!

Unfortunately if you are not eligible for the deal you won’t be able to see it on your upgrade offers.

Some customers may not be able to purchase high value handsets when upgrading.

 

Kash


  • Author
  • New
 Contributor
  • 2 replies
  • February 27, 2024

Not to worry, went direct to SAMSUNG Website and brought the phone through them on 0% loan

so I am actually saving money now.

Thanks ID but this time around your customer service is pretty poor

I will be taking my family’s business else where 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • Answer
  • February 27, 2024

Hi @disgruntleduser 

 

I’m sorry you feel that way, glad to hear you’ve found a deal that works for you.

 

Tom


  • Active Contributor
  • 10 replies
  • June 18, 2024

Sorry for popping in. I've just tried to upgrade my phone and told I'm not allowed to upgrade to an s24 ultra either. Like why? It doesn't make sense. And yes it says i can on the upgrade page when im signed in so it doesn't make sense. They are such an awful company.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • June 19, 2024

Hi @Hope-Marie 

 

Sorry to hear this, it may be worth contacting the sales team on 0207 1391 397 to see if there’s anything they can assist with.

 

Tom


  • New
 Contributor
  • 1 reply
  • September 23, 2024

I have also been frustrated by this. I am either limited to monthly bills of £30 or I can't upgrade yet (I have been told both)

Unfortunately the sales team just say no but not why or give any helpful information. I hoped they could provide a solution. I would be happy to pay the whole sum of the 24 month contract in one go - or pay more upfront and less monthly.

It just seems crazy that I can’t go for the upgrade I want and have no idea why (for background - I have been on a sim only for about 2 years. Very happy with ID mobile up until now).


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • September 26, 2024

Hi @LiamHub 

 

Sorry to hear this, unfortunately we cannot guarantee credit checks will or will not pass and we’d be very limited on the information we have to pass along about a credit check result.

 

Tom