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unhappy with upgrade phone


Tracey Katie Price
Community Member

Hi wonder if anyone can help.

Myself and my partner recently upgraded and not happy with the handset as it does not hold its battery life for long at all. Does anyone know if there is a certain amount of time we have to return and cancel the upgrade?

Best answer by andewhite

There’s 30-days cooling off if you bought online from iD Mobile @Tracey Katie Price

 

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • August 4, 2023

There’s 30-days cooling off if you bought online from iD Mobile @Tracey Katie Price

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • August 6, 2023

Hi @Tracey Katie Price,

Welcome to the Community!

If you require assistance with returning please let us know and we can PM you.

 

Kash


Tracey Katie Price
Community Member

If you can please advise how we go about returning and maybe doing a different upgrade that would be great 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 7, 2023

Hey @Tracey Katie Price,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed