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EmG
Community Member
  • EmG
  • Community Member

Do you need to use the new sim when you've upgraded or transfer your old sim to the new phone? 

Best answer by andewhite

Henry Kay wrote:

Can someone please tell me what to do 

Can’t wait to upgrade @Henry Kay? - if you don’t mind moving your mobile away from iD and then back to iD, and you’re happy to pay an early termination fee, then start a new iD contract with the iD phone and plan you’re after.

Some things to think about:

  1. Text INFO to 85075 to get the early termination charges for your existing iD contract.
  2. At iD Mobile, each iD contract/plan needs it’s own unique username (email address), so your existing account cannot be linked to two mobile numbers, so any new contract/plan will need a new username (email address).
  3. Sometimes the number porting process doesn’t go smoothly and takes longer than the advertised 1 working day.
  4. On the day your number is ported, you may have no mobile service for several hours while the number port takes place.

Good luck.

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6 replies

andewhite
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  • andewhite
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  • 12459 replies
  • July 1, 2022

If your old SIM fits in your upgraded phone, then carry on using the old SIM.

Good luck.

Forum member (non-iD).
EmG
1 person likes this
  • EmG
    EmG
H
Community Member
  • Henry Kay
  • Community Member
  • 0 replies
  • July 11, 2022

I want to upgrade but am due on 16/10/22. Can I pay upfront for the remaining months to able to upgrade before the due date?

H
Community Member
  • Henry Kay
  • Community Member
  • 0 replies
  • July 11, 2022

I do not want to change to another provider and I do not want to wait until 16th October 2022 when I will be eligible 

H
Community Member
  • Henry Kay
  • Community Member
  • 0 replies
  • July 11, 2022

Can someone please tell me what to do 

gearbox162
Helpful
 Contributor
  • gearbox162
  • Helpful
 Contributor
  • 40 replies
  • July 11, 2022
Henry Kay wrote:

I want to upgrade but am due on 16/10/22. Can I pay upfront for the remaining months to able to upgrade before the due date?

There is a 60 day period where you are able to upgrade before your plan ends. Say you’re due an upgrade on 16/12/2022 - the earliest you can - without being charged an early upgrade fee - is 16/10/22. As far as my knowledge goes you can’t even pay the rest of the bills upfront. I do believe though that you may have hijacked a post though. You would be better off asking it in your own post.

andewhite
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  • andewhite
  • Platinum 
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  • 12459 replies
  • Answer
  • July 11, 2022
Henry Kay wrote:

Can someone please tell me what to do 

Can’t wait to upgrade @Henry Kay? - if you don’t mind moving your mobile away from iD and then back to iD, and you’re happy to pay an early termination fee, then start a new iD contract with the iD phone and plan you’re after.

Some things to think about:

  1. Text INFO to 85075 to get the early termination charges for your existing iD contract.
  2. At iD Mobile, each iD contract/plan needs it’s own unique username (email address), so your existing account cannot be linked to two mobile numbers, so any new contract/plan will need a new username (email address).
  3. Sometimes the number porting process doesn’t go smoothly and takes longer than the advertised 1 working day.
  4. On the day your number is ported, you may have no mobile service for several hours while the number port takes place.

Good luck.

Forum member (non-iD).

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